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Privacy Policy

Privacy Policy
 
 

Travel Masters and its affiliate partners has been trading online with debit and credit card transactions in the UK, USA and Asia since 2003 and we process several hundred of bookings every week. We have therefore placed the security of our Internet shoppers and our customers financial details as a top priority when customers make a booking on our website. All credit/debit cards transactions are processed using military grade Secured Socket Layer (SSL) pages and our African customers should book in the knowledge that their online or over the phone transactions are safe


What Payment Service Do We Use?

Travel Masters accepts three method of payment via (1) Interswitch Online Payment, (2) Direct Bank Deposit or (3) Paypal Online Payment. .

1. Interswitch Online Payment

Travel Masters Nigerian customers or international customers with a Nigerian credit/debit card can pay us online using our Nigerian Payment Service Provider Partner Interswitch one of Nigeria's leading Payment Service Provider (PSP). Interswitch handles online payment for most embassies in Nigeria, airlines, schools, governement departments, banks and online retail company. So shop with confidence knowing that you are using the very best in online payment service.

2.  Bank Transfer/ Direct Bank Deposit

Customer without a credit/debit cards can choose to pay directly into any of our Nigerian bank accounts by direct deposit. Travel Masters maintain multiple currnecies account in Naira/USD/GBP/EUR with a number of Nigerian Banks that includes:

- Gurantee Trust Bank (GT Bank),

- Zenith Bank,

- First Bank,

- Equitorial Trust Bank and

- Diamond Bank nationwide.

Customers should make their booking as usual and at the end of the booking process select "Bank Transfer" as their option of payment and our bank account details will be displayed to you once you click on "Proceed To Pay". You can then walk into any branch of your preferred bank and make payment to us in the amount shown on your invoice. Your booking confirmation will be emailed to you after we comfirm your payment.

3.  PayPal Online Payments

Travel Masters customers (irrespective of country) that have a credit/debit card can choose to pay using PayPal even if they don't have a paypal account. PayPal processess transactions for 230 million people in 190 countries and region worldwide. PayPal also uses Verisign SSL certificates and some of the best known companies in the world like DELL, TOYS 'R' US, SOUTHWEST.COM AIRLINE, BUY.COM, EBAY, McAFee, NAPSTER, TIME, VIRGIN MOBILE , SKYPE amongst others uses PayPal as their prefered payment partner. You can pay Travel Masters through Paypal using Verve, Visa, Visa Electron, Switch, Maestro, Solo, Mastercard, Delta, American Express, Dinners, JCB and any other major credit or debit card worldwide.

If you do not have a paypal account but will like to open one for easy payment worldwide please click here

**Note: Please note that we DO NOT accept eCheque payment through PayPal. If you pay via eChecque your booking will be cancelled without notice.

Our Guarantee to Customers

The Travel MastersFurther Guarantee

Travel Masters further give assurance to our customers when making a reservation through us or any of our affiliate partners. We guarantee that every transaction made through our server is 100% safe and under our guarantee. You will be reimbursed for the first NGN12,500/€69.58/€50.10 should your credit card be misused or abused. Legally, the credit card company is obliged to pay the remainder.

For Further Information

In addition to our guarantee, all the major credit card companies, along with IBM, Netscape Communications, and many others, are committed to the continued development of open standards in order to further improve the security of online transactions. In the event of unauthorised use of your credit or debit card, you must notify your credit or debit card issuer in accordance with its reporting rules and procedures.

Cookies

Travel Masters may collect anonymous information about your use of this website from cookies and by the use of pixel tags. We may match this information with any other data you have given us for the purposes of providing an optimised service and maintaining our records. A cookie is a short piece of data which is sent from a web server to a web browser when that browser visits the server's site. It records information about the different websites a user has visited. Pixel tags are used to read cookies. Most browsers will automatically accept cookies. You can however set your browser options not to receive cookies and you can also delete any existing cookies from your browser. Please note however that some of the cookies sent to your browser will help us to save you time, for example by remembering your contact details when you are making a booking request for the second time - this means that you will not have to complete your contact details section again unless your details have changed. Some parts of the site will not function properly if you block cookies.

Who do we Share your Information with?

Like any company selling online worldwide, Travel Masters may share your information with other members of the Texxon Group of Companies, for internal management and administration purposes in order to improve our services to you. We may also share your information with certain reputable third parties like the hotels etc in order to be able to fulfil your booking requests or other orders in order so that we can provide a professional service to you. There is the possibility that we could go into a merger or be acquired by another business. If this happens, we may share the information that relates to you that we hold. We will however notify you should this happen.

Your right to request what information we hold about you

You have the right to request a copy of the personal data we hold relating to you. This right is known as a subject access request. To carry out a subject access request you must write to our corporate headquarters at Travel Masters, Texxon House, Osayaba ogiamen Drive, Sangotedo, Lekki, Lagos - Nigeria requesting a copy of the information we hold about you. Please include your full name and address, together with any information to assist us in identifying you, for example, your names, customer numbers or booking reference, email etc. You must be as specific as possible about the information you require. You must also enclose a cheque or banker's draft for N2,500/£14.92/€20.88/$27.83, which is the fee we are entitled to charge you to covers our general administrative costs. We will respond to your request promptly and in any case within 40 days, provided you have paid this fee and have provided us with enough information to enable us to identify you. We will contact you if we require any additional information to enable us to process you subject access request.

Links to Third party Websites and Advertisers

Users should note that several websites use our website for their own advertisements and clicking on links and banners advertisements may result in your transferral to third parties website, where data privacy practices may be different to ours. You should consult the other website's privacy policies as we are not responsible for, and/or have any control over information that is submitted to or collected by these third parties.

Changes to this Privacy Policy

Travel Masters may change this privacy policy at any time. We will always post any revision to this policy on this page so that you are always kept abreast of the information we collect, how we use it and under what circumstances we disclose it. Travel Masters will ensure that your personal information is treated with the utmost respect and in accordance with the law.

Note that you must at least be 18 years old to make a booking or order from Travel Masters. Review our Terms of Use.

CORPORATE HEAD OFFICE:
Travel Masters
Texxon House
Osayaba Ogiamen Drive
Sangotedo, Lekki
Lagos - Nigeria

 
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